Im not sure

Hello! you can also apply for a refund refunds, you can apply them here:

You can check the status of the refund here:
https://account.microsoft.com/billing/orders

Select the product you canceled and you can see the details of the process, we hope these suggestions have helped you. A greeting

Here is the support
page for checking your purchase history. If you believe a purchase has been made in error, follow this

link to submit a refund request.

Hope this helps!

You can check your transactions at http://commerce.microsoft.com and it should show what the purchase was for. If you still don't know what it is, you'll want to contact support
and speak to billing. http://support.xbox.com/contact-us

To get a refund on it, you would need to submit a refund request.

You suggest that you've received the console as second-hand... is it banned from Xbox Live? There would be an error that pops up that says "This console is banned", or something along the lines of that. If that is the case, there is nothing that can be done
for that; console bans are permanent and irreversible.

If you are able to connect online, check that the Xbox is
optimally configured for your network.

This is a public forum. Everyone can see your post, so you should never post personal information like your phone number or the reference number.

What you need to do instead is use the "call-back" option on the Xbox Support Contact page. http://support.xbox.com/contact-us