I'm not sure why I'm being charged four times in a month

But this has being going on for at least four months so I'm sure the marketplace errors in the status would have been fixed by now

I don't think the 19.47 is added taxes. It's 16.99 without taxes and typically, it's 18.39 with. I just want to know mostly why I'm being charged twice this month because my card did have an error so I resigned up and that's when it billed me a second time this month

Hi, my name is Annanda, thank you for your question and for reaching out.

If you are being charged twice, and for different tiers of the Gamepass, i recommend you contacting Support directly so you can ask for you refund of the first subscription you have done ( the one before you upgraded it )

https://support.xbox.com/contact-us/

You can select:

Subscriptions & Billing > I want to request a refund > On describe your issue, write " charged twice for game pass " and follow the procedure.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

From the information you have given it sounds like you have been given a soft/communication ban which can last few hours or days depending on how serious the reason was. Head over to https://enforcement.xbox.com/en-gb
to find out more info on why it has happened and how long for.

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Sounds like there are still some recurring subscriptions that have not been properly canceled yet. First, you must check all your account for any subscriptions that may still be recurring, and follow the steps in this article.

https://support.microsoft.com/en-us/account-bil...

(The link is in English)

If you are unable to find the source of the charges then the best course of action would be to contact your financial institution so they can block and dispute the charges.

I hope this helps.

Best Regards,

Christian.