I’m not receiving an email on the next steps of shipping my device for repair

Hello!

I'm a Independent Advisor. I will be glad to help you.

The email with the shipping label may take 2 to 4 days to arrive to your email, just keep an eye on it and your spam folder, they will send you a PDF file, this is the label and you must print it and paste it in the box where you will send the device, remember that it must not be the original box, it must be a generic one.

Best Regards.

Hello GITBIT90!

If you find that these steps are not resolving the issue, you can check to see if your device is still covered by the warranty and follow the steps for a repair.

First, sign in at Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within
warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Submit a service order request

After you’ve registered your devices, follow these steps:

1. Sign in to the Device repair page with your Microsoft account credentials.
2. In the Overview section of the Device repair page, select Repair my device.
3. Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to How to change the email address
associated with your Microsoft account to update your Microsoft account information.

Let us know what results you come up with.

Actually you can request a repair order without requesting a callback from Microsoft , try following these steps:

First, sign in at https://support.microsoft.com/devices and then select Register new device. (if your device already appears, ignore this step)

After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

After you’ve registered your devices, follow these steps:

- In the Overview section of the Device repair page, select Repair my device.

- Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7 days from the date you created the order.

First, sign in at
Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

Submit a service order request

After you’ve registered your devices, follow these steps:

1. Sign in to the
   Device repair page with your Microsoft account credentials.
2. In the Overview section of the Device repair page, select
   Repair my device.
3. Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
days from the date you created the order.

If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

If you receive a message that your phone number or email address is invalid, go to

How to change the email address associated with your Microsoft account to update your Microsoft account information.

How to pack and ship your device

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see

How to pack your Xbox console or Kinect sensor for shipping.

Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

Track the status of the repair

After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time.

To check your order status at any time, click on Order status in the box at the top of this page.

For more information, see
Help with your existing Xbox or Kinect service order.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Mister

Sorry to hear that your HDMI port is not functional . As you already tried all the troubleshooting steps from your side and as the issue persists the next step will be request a repair order for your console

First sign in at https://support.microsoft.com/devices and then select Register new device.

After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

After you’ve registered your devices, follow these steps:

- In the Overview section of the Device repair page, select Repair my device.
- Follow the onscreen steps to complete your service order request.

After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.