I'm not in a Family, but it won't let me access my online privacy settings?

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It means that you're still a child/minor which means that you need to be in a family group under an adult in that way they can manage your settings for you.

Kindly ask your mom to add you to her family group as a member in that way she can manage the settings for you.

The birthday on my account is Sept. 23, 2000 but it still won't let me access my privacy settings. Should I just join a new family with a separate account set to adult?

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

It looks like your account is being recognized by the system as a child account. You won't be able to access your privacy settings on https://account.xbox.com/Settings if you're using a child account.

If you're still underage, I would advise you to ask your parents to setup a Microsoft Family group and add your account as a member of the family so they can change your account privacy options.

Please refer to the link below about managing Xbox online and privacy settings:

https://support.xbox.com/help/family-online-saf...

The website doesn't allow me to access the privacy page. It keeps redirecting me to this page: Why can’t I change my privacy settings? | Xbox Support

I even removed myself from the family group and got a confirming email.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

To access your online privacy settings and also to enable access to multiplayer game servers, please visit the link below.

https://support.xbox.com/en-US/help/family-onli...