I'm not in a Family, but it won't let me access my online privacy settings?

Allister Mahoney · Jun 29, 2022

I am not able to play online games such as Minecraft due to some online privacy settings that were never turned on. One day they were just randomly turned on, when I checked with my mother, to which she said and showed that I'm not in her microsoft family, which I was like okay then. So I try to change it myself but, I get redirected to a page that says I am in a family?

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It means that you're still a child/minor which means that you need to be in a family group under an adult in that way they can manage your settings for you.

Kindly ask your mom to add you to her family group as a member in that way she can manage the settings for you.

Devlin the Dime God

The birthday on my account is Sept. 23, 2000 but it still won't let me access my privacy settings. Should I just join a new family with a separate account set to adult?

Rostom L

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

It looks like your account is being recognized by the system as a child account. You won't be able to access your privacy settings on https://account.xbox.com/Settings if you're using a child account.

If you're still underage, I would advise you to ask your parents to setup a Microsoft Family group and add your account as a member of the family so they can change your account privacy options.

Please refer to the link below about managing Xbox online and privacy settings:

https://support.xbox.com/help/family-online-saf...

Lucas Lauer

Hello, Kio. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

To change your Xbox account privacy settings, sign in to the privacy & online safety page:

https://account.xbox.com/settings

If you’re on a child account, you’ll need an adult in your family to sign in to their Microsoft account to change your privacy settings. This is done through the Family settings.

https://support.xbox.com/help/family-online-saf...

If you have any question, please let me know.

HuntingComb8781

The website doesn't allow me to access the privacy page. It keeps redirecting me to this page: Why can’t I change my privacy settings? | Xbox Support

I even removed myself from the family group and got a confirming email.

I'm not in a Family, but it won't let me access my online privacy settings?