I'm not getting support, assistance and follow-up on my open Support ticket

Please someone help me! Please someone help me! Please someone help me! Please someone help me! Please someone help me!

I have been locked out of my Xbox account for over a month and now the Support person assigned to my ticket is not responding to me and not giving me updates. The last update was over a week ago, indicating that the case was escalated and that I would get updates each week. I am not getting updates and as best I can tell, the escalation is not happening and I don't know what to do to get someone to restore my access to my account. Is there some way to request Management review of my case? Are the Microsoft engineers unable to read Server logs in order to review what is actually happening when I request a reset text to my phone number? WHAT IS GOING ON WITH MICROSOFT SUPPORT THESE DAYS? This has been a terrible experience.

I was told that I should be able to unlock my account, but the system is not allowing me to receive a text message to my phone number in order to get the account unlocked. No phone number is working and no one seems to be able to help me with this problem and I've stopped receiving any updates on my case.

Microsoft Support has not been helpful and the support people, when you do get them to call you back, don't know what to do and have no answers.

I was informed via email that my account somehow was automatically flagged for "unusual" behavior, but I was not given any specifics as to what that unusual behavior was. So, I have no way of knowing what I could have possible done to create this problem for myself. All I did was create a new Xbox account for the first time in 20 years and then pay for and apply a 12-month Gold Subscription and purchase the $80 version of Elder Scrolls Online Necrom Deluxe. 2 days later, the account was locked out and I have not had access to the account to be able to play the game and utilize my Paid Subscription for more than a month now.

Even when attempting to call in a few times to figure out how to navigate the Support IVR phone system, my phone number was eventually blocked automatically and now I can't even call in. The Support IVR phone system is impossible to navigate and it is impossible to get someone on the phone to help me. This is terrible Customer Service and I intend to stop using the Microsoft services of any kind from now on because of this experience.

Can anyone provide advise or assistance in getting my case reviewed properly in order to get my account restored to me?

:)