Im not getting my credits even after i update my account , help?

Discus and support Im not getting my credits even after i update my account , help? in XBoX Rewards & Social to solve the problem; It keeps asking me to update acount but when i do it still wont work..... i think its because i have 2 billing adresses but i cant delete the one thats... Discussion in 'XBoX Rewards & Social' started by tE ChromeZz, Dec 15, 2016.

  1. tE ChromeZz
    tE ChromeZz Guest

    Im not getting my credits even after i update my account , help?


    It keeps asking me to update acount but when i do it still wont work..... i think its because i have 2 billing adresses but i cant delete the one thats old, already talked to xbox and microsoft about this but they say its fine and i dont have to worry....

    :)
     
    tE ChromeZz, Dec 15, 2016
    #1
  2. Tenchi_Ryu
    Tenchi_Ryu Guest
    Why buying from Microsoft store sucks

    UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.
     
    Tenchi_Ryu, Dec 15, 2016
    #2
  3. AlexandreCastro2de358f2-e531-4eb5-9040-33e2d362a29
    AlexandreCastro2de358f2-e531-4eb5-9040-33e2d362a29 Guest
    Your account needs updating to make a deposit!

    The system keep telling me that my account needs an update to make a deposit.

    Nothing has been deposited since June last year, and my credits after September are not even listed as pending.

    I don't know what to update to make my rewards system to start working again.
     
    AlexandreCastro2de358f2-e531-4eb5-9040-33e2d362a29, Dec 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Im not getting my credits even after i update my account , help?

    Hello tE ChromeZz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 15, 2016
    #4
  5. XBLRewards8 Win User

    Im not getting my credits even after i update my account , help?

    Hello tE ChromeZz,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. MigratedWorm0 Win User

    Xbox One Games - State/Province Problem

    State/Province cant not be changed im from ireland and i only get uk areas. my region setting is fine even have a credit card saved in my mivrosoft account but it does not show up in my xbox account.

    whys it so hard to get a simple thing right ?
  7. powercore84 Win User

    Problem with Content Collection #1

    same problem been playing the new maps since 21/3/12 and after the update on the 10/4/12 they stopped working even after i enabled dlc search the option to play collection 1 disappeared, xbox support credited my account with the 1200 points i have spent
    getting the maps.

    got no problems on my ps3 with them just my xbox
  8. UpstairsApollo Win User

    Xbox live Status code 80190194

    Hi im trying to remove my credit card off my account and im getting this error. whats the deal?
  9. JosephFilippone Win User

    Xbox reset itself.

    So my accounts GOLD subscription and Achievements Are all gone AFTER THIS UPDATE ... please help im going to smash my xbox if everything is gone
Thema:

Im not getting my credits even after i update my account , help?

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