I'm not able to play in certain game modes even though I'm 18. I first thought it was my...

Discus and support I'm not able to play in certain game modes even though I'm 18. I first thought it was my... in XBoX Games and Apps to solve the problem; Please I need so much help with this. a964eb0b-37f9-4eb9-915f-3ad1f1e23540 Discussion in 'XBoX Games and Apps' started by Layne Puleo, Mar 26, 2023.

  1. Layne Puleo
    Layne Puleo Guest

    I'm not able to play in certain game modes even though I'm 18. I first thought it was my...


    Please I need so much help with this.

    :)
     
    Layne Puleo, Mar 26, 2023
    #1
  2. Kimmy_24 Win User

    I'm not able to play in certain game modes even though I'm 18. I first thought it was my family group but I left it and it still doesn't work.

    Hi Layne, I'm Kim, an Independent Advisor and I’m happy to help you today.

    Sorry about that. This issue or error happens if the account is being detected as a child which is when you create the Microsoft account then you enter the wrong birth date by accident or you are really below 18 or 21 years old. You can sign in at account.microsoft.com > your info to check you birthdate. Please do not send any personal information here.

    Kindly also check this link for more steps: https://support.xbox.com/en-US/help/family-onli...

    Thank you!
  3. meangreen0916 Win User

    Account is set as a child even though I'm 18.

    Open up a live chat with an agent they should be able to fix this issue for you.
  4. j4yt411 Win User

    Account is set as a child even though I'm 18.

    were you on a family profile b4 being 18 if so you still need the adult to change u to 18 on live gold and on family believe me I use it as a tool if kid plays up lol hes 20 now
  5. MKDeed Win User

    Account is set as a child even though I'm 18.

    What i had to was remove the account from family then re add it and set to aduit settings thats what i had to do from microft settings not on xbox
  6. Dr A Gatts 592 Win User

    Forza Horizon Backwards Compatibility Issues.

    My game progress reset it's self when playing even though I'm certain I out it in cloud
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I'm not able to play in certain game modes even though I'm 18. I first thought it was my...

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