I'm locked out of my xbox account

Zackary Campbell · Jul 23, 2022

My problem started 1 to 2 years ago when I sold my xbox one. I bought a ps4 big mistake because it broke in two years I got it brand new. I recently got a new xbox one and cannot get my email back becaue i forgot the recovery email and tried the other way many many times and still I couldn'tget it. I had bought games with that account too.

Edit: Sorry for my bad grammar

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Zackary

Sorry to hear that, so... The Microsoft account that you want to recovery have 2 steps verification enabled?
Or do you not remember your the email address?

I'll be waiting for your reply, greetings from another Microsoft user

JosefLBohorquez

Oh... I see, in this case you may need to try recovering the other account first.

If it's another Microsoft account you can do it using the same recovery form

If not you may need to reach Google, Apple or the domain that the other account is using

Zackary Campbell

The accounts recovery email adress is the problem if I had that I could probably sign into that email but can't figure it out.

NmmesWey

I logged in to play minecraft with a friend, but no servers showed up. I went to edit the security setting to ask daddy microsoft if ive been a good enough boy to play the game I paid for. It wont even let me in.

This is why I dont buy anything from the microsoft store, this is the first and last. You took my money and told me to get bent. I want this fixed by tomorrow or a full refund.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I am happy that it’s working now. Stay healthy and safe! Thank you for sharing the solution here.

I'm locked out of my xbox account