I'm locked and don't know why? How or how long to wait

If he's only suspended from Halo, then that would mean he received a game specific ban, not an Xbox ban. You would want to try going through support here - https://www.halowaypoint.com/en-us/forums/support
for more information. Xbox does not handle game specific bans.

The rep system on the enforcement site has nothing to do with suspensions/bans.

Hey there!

As Smwutches mentioned, in-game bans are not something we have information on so we don't know how long the duration is.

That said, I can tell you that quit penalties in Halo 5 increase with each quit. A single quit or two won't necessarily penalize you but if you are a habitual quitter, the length of the 'quit ban' will increase after each offense. There IS a "cool down"
period on that but we do not have information how long that is. So if your son has quit multiple matches, a quit ban is applied as the quit has disrupted at least 3 others (in the case of Team Doubles) and up to 15 others (Big Team Battle). You can find more
information on quit bans in the, "Why was I banned?" thread
pinned in the Halo 5: Guardians Support section.

You'll want to direct any further questions to that thread.

Hopefully this helps a bit!

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troubleshooting.

We have already been to enforcement.xbox.com and it doesn't show there. It says he has a perfect rating, no complaints, and is almost all green on the needle scale. We have talked to xbox people and all they could tell us is the "343" banned him and it
should show up why and for how long, but it doesn't. Can anyone help. He is basically only able to do custom games right now.

for information about his ban and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

If he's only suspended from Halo, then that would mean he received a game specific ban, not an Xbox ban. You would want to try going through support here - https://www.halowaypoint.com/en-us/forums/support
for more information. Xbox does not handle game specific bans.

The rep system on the enforcement site has nothing to do with suspensions/bans.

THANKS A TON!!!! YOU ROCK! This is the best info I have received after phn calls and such! I really appreciate it. I'm heading that way now. Have a blessed day!!!!!!!