I'm having trouble with the xbox pc installer

To troubleshoot this, run the Windows Update Troubleshooter for Windows 10 (microsoft.com), then follow the steps mentioned here => How to perform a clean boot in Windows (microsoft.com).

After the previously mentioned steps, we recommend uninstalling and then installing again to see if the issue still occurs. If the issue persists you will need to follow what's mentioned here => Troubleshoot game installations on a Windows 10 device | Xbox Support.

We need to know the error code, so please try again and write it down or take a picture of it.

Hi EmmaWard4!

This sounds like you have a child Xbox Live account and need parental permissions to enable your account on a new system.

OR

The previous Xbox owner has/had parental controls enabled on their system and needs to be
removed before enabling your account. Please contact the previous owner to remove their account from the system you purchased.

The Xbox system itself also has a parental control feature in the settings of the console. No account needed to enable this feature.

If you need further assistance, please refer to this
link.

You'll have to purchase it if you want to continue playing. As already stated, that game has never been a games with gold title. It will be free to play again this month, the 15th-20th.

Hello MillerPOWER, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you lost your email information.
Although I cannot access specific accounts or provide direct technical support, I can recommend some suggestions for regaining access to the account.
Check if there is an account recovery process available. Visit the login page of the platform or service where the account was created and look for options such as "Forgot your password?" or "Can't access your account?" on the login screen. Follow the steps provided to try to recover your account using alternative methods, such as answering security questions or providing additional information.

In some cases, you may be required to provide additional information or identification documents to prove that you are the owner of the account. This may include personal information, such as full names, dates of birth, associated phone numbers, credit card numbers related to the account, among others.

Best regards.