I'm having trouble with the Xbox network connection?

Turn console off and remove the power cord while you restart (power cycle) your network hardware (gateway, router, modem).

Wait for the network to complete its connection to the network (green lights) and then restore power cable to console and turn it on.

Hi James. My name is Kyle and I'm an independent advisor.

If it works on your hotspot, it is most likely an issue with your home network. This can be tricky to solve sometimes as some providers are unable or unwilling to accept fault and solve the problem. In that case, your best option (and last resort) might be to consider switching to a different provider.

There may be some more steps to try before considering that, however. Has your internet provider tried any specific solutions so far, e.g port forwarding, updating router firmware, etc.?

Thanks,
Kyle

I'm sorry that you're having trouble with your Xbox 360 wireless adapter. A flashing green light indicates that the adapter is attempting to connect to a wireless network. When you try to connect to your wireless network, does the console prompt you to connect
an Xbox 360 Wireless Networking Adapter, or does it recognize the adapter but display no wireless networks in the list?

I'm sorry for the trouble, Alexander. It can be an issue with the network connection and the console connection as well, just to test it out, do you have a different network connection that we can try to use such as a mobile hotspot?

I'm sorry for the trouble. Have you tried to use a different network connection such as a mobile hotspot and test it out?