I'm having problems with my xbox one

Hi PanPhish,

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Thank you for understanding.

Kind regards,
Marrion

Hi PanPhish,

Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that you're having trouble with your Xbox One S. Based on the information you've provided, it seems like there might be an issue with the HDMI port on your Xbox or the cable itself. Here are some steps you can try to troubleshoot the issue:

1. Try a different HDMI cable: Sometimes, the issue can be with the HDMI cable itself. Try using a different HDMI cable to connect your Xbox to your TV and see if that resolves the issue.

2. Check the HDMI port on your Xbox: Inspect the HDMI port on your Xbox to see if there are any visible signs of damage or debris. If you see any debris, use a can of compressed air to blow it out.

3. Try a different HDMI port on your TV: If you have multiple HDMI ports on your TV, try connecting your Xbox to a different port to see if that resolves the issue.

4. Try a different TV: If you have access to another TV, try connecting your Xbox to that TV to see if the issue persists. This will help you determine if the issue is with your Xbox or your TV.

5. Reset your Xbox One S display settings: If none of the above steps work, you can try resetting your Xbox One S display settings. Here's how:

- Press and hold the Xbox button on your controller to bring up the power menu.

- Select "Restart console" and then select "Restart" again.

- When the console restarts, press and hold the Bind button (located on the side of the console) and the Eject button (located on the front of the console) until you hear a second beep.

- This will reset your display settings to the default settings.



Let me know how it goes.

Kind regards,
Marrion

Yeah, none of that seemed to work. It gives me the same result.

Have you tried performing a power cycle on your console, or try buying the game pass on a different device?

Hey there D'andre,

If you have already attempted to purchase using different payment options go ahead and make sure that all billing information on the account is correct.

Manage your billing address and payment options on Xbox One

If all information matches then I would advise that you attempt to upgrade to
Xbox Game Pass Ultimate through a different device through the website. Once on the site you will need to sign into the Xbox account and then complete the purchase there.

If the issue persists then I would advise that you
Contact Xbox Support so that they may take a look at your account and provide further assistance.

I hope this helps.