I'm having issues with signing on my account on Xbox series x it letting me put my info in...

Hello Mary,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello Mary,

Thank you for posting in Microsoft Community.

We understand you are having issues with signing in to your account on your Xbox Series X. I know how you really want to get back to gaming, don't worry, I will do my best to help you.



There are a few possible reasons why your sign-in attempt might fail after entering your email and password. It could be a network issue, a corrupted profile, or a problem with the Xbox Live service. Here are some steps you can try to fix the issue:

- Check your account status by signing in your account on Xbox.com page or account.microsoft.com using another device like PC or mobile.

- Check your network connection and make sure it's stable and fast enough. You can test your network speed and performance by going to Settings > General > Network settings > Test network speed & statistics.

- Delete and re-download your profile by going to Settings > Account > Remove accounts > Select the account you want to remove > Remove. Then, press the Xbox button on your controller and select Add new to add your account again.

- Restore the console settings to factory:

Go to Profile & system > Settings > System > Console info and choose Reset console. Select Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.

For your reference, you may also check this link and try the suggested steps: "Sorry, something's wrong with your Microsoft account" error occurs when signing in to Xbox | Xbox Support

I hope this helps resolve the issue. Feel free to ask back any questions and please let me know how it goes. Have a great day!

Sincerely,



Microsoft Community Moderator

I am having the same issue and same error code (80151912) when I'm running the Xbox 360 emulator on my Xbox series X.

I can sign into Xbox live on my Xbox series x but not on the emulator running the Xbox 360.

Hi Kumo, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you have another Xbox console set as your home console in your account?

Please, try these steps:

1. Sign out of your account on your Xbox Series X.

2. Go to the Microsoft account website and sign in with your account credentials.

3. Under the "Devices" tab, locate your Xbox Series X and click on "Manage".

4. Click on "Remove console" to remove your Xbox Series X from the list of devices associated with your account.

5. On your Xbox Series X, sign into your account again and try setting it as the home Xbox.

As Cliff A. explained here: https://answers.microsoft.com/en-us...-changes/9fd49233-5320-4388-bbef-6dc00a24930b

Let me know if it works!

Thanks for the info.. I've noticed it on my games on xbox series x.. mind put at ease.. 👍