I’m getting an error ⚠️ message: “Make sure the code you entered matches the code on your...

Hello Michelle J.1,

I am glad to know that you have resolved the issue already.

Had you mentioned earlier that it is related to your iOS mobile, then I could tell you that we have know issues on remote with mobile on iOS for the past weeks and they are they are taken cared of already. Remote play on iOS devices (Known Issue Update) - Microsoft Community. I guess you are one of the many users affected.

Again, thank you for informing us that you are all good now.

If you have any other concerns in the future with regards to your gaming experience, please do not hesitate to create a new post here. Create a new question or start a discussion (microsoft.com)





Again, thank you for posting Xbox Community Forum, Happy Gaming!

Have a great day ahead of you.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi Michelle J.1,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you got an error when entering code to TV. Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. What are you trying to play on TV?
   
2. What platform are you using?
   
3. Is this an Xbox gaming code?
   
4. Do you mind sending a screenshot of the error message?
   

We would love hearing from your answer to the questions above so we could properly address your concern and provide you accurate resolution.

We are looking forward to your response.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Thank you for responding. I was able to get this figured out. When using my iPhone 13 Pro Max, I continuously got the error message. When I used my iPad, I was able to complete the setup immediately. Not sure why, but got it done and everything is functioning properly. LOVE MY XBOX Series S!

With all of this card info, you also want to make sure that you are entering the correct billing address. Maybe contact your bank to make sure you have the same address entered that they have on file? Is there a status code or error code with that message
you are getting, if so, what is it?

Generally this error is encountered because "you have entered an incorrect billing address or postcode that doesn’t match the billing address or code used by your credit card company."

Are you able to make sure these match?