I’m connected to the internet but my Xbox won’t connect to the server

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.
3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.
4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

Same thing is happening to me , our nat types are open and I’ve restarted my router twice. It won’t even let me play games online either , even though i’m connected to my internet

Every game just won’t connect, Diablo says it can’t connect to game server and PoE says Xbox live is unavailable. Gang beast says “failed to connect Please check internet.” YouTube and all other streaming services work just fine

Hi,

Thanks for everything,

I finally got everything done and I have result that servers is connected, but I faced another challenge, on the network settings in Xbox app says that server is connected to internet but in the game I’m still can’t play online it says :unable to connect to the live configuration servers: any suggestions to this one?