I'm blocked out from my account and i can't recover it, HELP REQUIRED!

Discus and support I'm blocked out from my account and i can't recover it, HELP REQUIRED! in XBoX Accessibility to solve the problem; Hi, i've been getting hacked recently and someone changed my backup email to their own, and because of them probably triggering an account blockage... Discussion in 'XBoX Accessibility' started by system runtime, Mar 7, 2025.

  1. I'm blocked out from my account and i can't recover it, HELP REQUIRED!


    Hi, i've been getting hacked recently and someone changed my backup email to their own, and because of them probably triggering an account blockage because they have been trying to get my password, now luckly i could still login by my credentials saved on my PC, but because of the account blokage i needed to input a verification code sent to the email i ofcoarse can't access, what should i do now???

    i have already tried multiple times filling in the account recovery form online with no result, i've tried searching online and contacting microsoft itself all with no result. does anyone have any idea what i should do?

    :)
     
    system runtime, Mar 7, 2025
    #1
  2. SmartLace1968 Win User

    I'm blocked out from my account and i can't recover it, HELP REQUIRED!

    Hello this is Virginia O.

    I understand that you want to recover your hacked account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    To recover your account please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

    Here is the direct link for the account recovery: https://account.live.com/acsr

    When you submit a recovery request online, please provide the nearest answer to all the asked questions.

    And it is important to not leave any questions unanswered.

    Please be guided with the steps and instructions on how to answer the account recovery form.

    A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support:https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
  3. system runtime Win User

    I'm blocked out from my account and i can't recover it, HELP REQUIRED!

    as much as i would love to have it be, i cannot recover my account saying my only alternative would be to create a new account, and considering i do have purchases on that account i would not like to abandon it, and i also have it being set as a parent account on family safety so now i cannot change anything there either(note: i have once been messing around with those functions and then forgetting i left them on, they weren't a problem really but since i can't change anything now i cannot play games like i would want to play them)
  4. LOUIS_LAM_111111111 Win User

    My account is lost forever

    If your blocked out of outlook your blocked out of everything related to it. The only way to recover it is through outlook. I actually confirmed my Xbox account was mine with an Xbox representative but they cant help me because like I said the only way to
    recover my account is through this stupid form outlook makes you fill out. I can't wait until my new recovery method is in place because its rendered obsolete if your account is under suspicion and its pointless anyways because when you fail the form once
    they remove all possible recovery methods except for the form. From my hour with an Xbox representative it became quite obvious that your Xbox live account is pretty much 100% bonded to you email, they have no contingency to separate the 2 if you're blocked
    out of your email. This is really disturbing because if I or anyone actually was hacked and this same scenario happened we lose everything.
  5. Vanessaez Win User

    Xbox email for account issues being blocked

    Hello Tyler C, my name is Vanessa, I will be happy to help you in any way I can.

    For this case there is an account recovery form which is as follows:

    https://account.live.com/acsr

    Please note that this is the only alternative to recover an account, if you cannot provide the required information unfortunately you will not be able to recover the account, if you cannot regain access through the form, please try again later, the block may be due to a temporary time from trying too many times.

    Sincerely
    Vanessa.
  6. Noama Itay Win User

    My Microsoft account got deleted and compromised together with my Minecraft account.

    Hey, I'm afraid I cannot help.

    My problem was my Microsoft account got hacked and I was blocked out if my minecraft account. I don't have any idea on how to help you. My problem wasn't fixed either I just had to make a new account and buy minecraft again, losing a lot of progress on servers. Sorry I can't help you, try and see maybe you got an email from Microsoft about a password or email change to your Microsoft account, but I'm afraid it won't help getting your Microsoft account back. Sorry I can't help more I'm just speaking from my experience, hope you have more luck then me.
Thema:

I'm blocked out from my account and i can't recover it, HELP REQUIRED!

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