I'm being charged for Minecraft Realms, but my microsoft account says I have no subscriptions.

Thank you! I wish you the best of luck.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Hello Jesse

I do not see the current recurring charge listed at https://account.microsoft.com/billing/orders/ currently there's no history of that charge ever being made, but I know it used to be on there as I've had Minecraft Realms for well over a year. The only charges listed are the two new charges I had to make to regain access to my realm.

After checking my girlfriend's subscription history we found the payment history is now on her account somehow. She also does not currently have access to any realms on minecraft, and she's never had a realm. The realm in question has alway been under my name, I'm listed as the owner, and it worked for over a year with no problems. Now I'm still paying for it but no one has access to it.

All subscriptions have been cancelled and refunds have been requested. I guess we'll see what happens.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Do you see the charges here? https://account.microsoft.com/billing/orders/

If not, could you check if you have a different account where the charges are coming from?

Once you have found the account where the charges are taken from you can request a refund.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

If that doesn't help, kindly reach out to Minecraft support for assistance here https://help.minecraft.net/hc/en-us/requests/new

Hi, my name is Annanda, thank you for your question and for reaching out.

This is indeed a pretty unusual situation. Usually, this would be solved by directly contacting Xbox Support, but since this situation is unusual, it may also be worth contacting Mojang Support, and I mean this because you cancelled and it does not appear on your Order History:

https://help.minecraft.net/hc/requests/new?ticket_form_id=360001225811

https://help.minecraft.net/hc/articles/360030463592-Mojang-Studios-Refund-Policy

The first link is the one to Support, the second one is informative regarding refunds/cancellations of the Realm.

Now, in case they cannot assist you anyway, then you need to contact Xbox Support:

https://support.xbox.com/contact-us/

If the selections you make on the Xbox Support do not give you the option to contact Live Chat or Request a Call, try different options until you find the one that does it.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Sorry to reply a couple of months later, but I was wondering how the refund request went for you? I had the same exact problem and also requested a refund, but they only approved the last time I was charged and denied the two charges before that when the realm had already stopped working, and I had already made sure the subscription was cancelled (but continued to get charged anyways). Thanks.