Iheart radio app can't play in the background while I'm gaming It starts playing once I...

I don't use Pandora or Spotify, however I did purchase the app that allows you to play music in the background from any compatible USB device (IE: I can use that app to access either of the 2 partitions of an External Hard Drive I have my music on and
go into either Music Folder and then into any subfolder for the different artists). The background app I bought for $1.99 is the "

Background Music Player - BMP".

https://www.microsoft.com/en-us/p/background-music-player-bmp/9nzv14zxvlsx?activetab=pivotverviewtab

The above web address is where the app is located. I have no such issues playing any of my music while playing the game, perhaps this is because it was a paid app and may have had more dedicated development as opposed to a free app?

Yes of course I tried deleting the app and re-installing it which did absolutely nothing! This is really too bad as I liked to be able to listening to a couple of different Talk Radio programs while I am playing Fallout 4, Madden, or it would also be great
(for me) for Read Dead Redemption 2 and Nascar Heat 3. I just don't want to sit there listening to Talk Radio and doing nothing - it works out great for me to be able to play a game while I listen to the Talk Radio as I love both Video Games and Talk Radio.
(Hard for me to explain, maybe harder for people to understand but I am Autistic and this is just something I have to have a certain way.... as well as the app should be working anyways!)

Thanks for trying to offer a Solution, but this is something where either (or both) Microsoft and IHeart Radio have dropped the ball or care little to nothing about this app. I hope one day the Iheart Radio app gets fixed though!

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you. If I may ask, may I know which platform are you using to play the Iheart radio app?

Since this is a 3rd party app and we do not have the tools to provide the troubleshooting steps as we are Independent Advisors, I would highly recommend you to contact the app developer support.

No worries, let me provide you the direct link to Iheart app support link: https://help.iheart.com/hc/en-us

Thank you so much for your time. I hope you have a great day!

Hey Kat thanks for keeping us in the loop!

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest clearing out the consoles caches since when they get full might cause this type of
errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps
would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

Hi, it may be a problem with the app.that could be fixed with future updates.

I wish Microsoft and/or Iheart Radio (or whatever the app in question is - I gave up on the HBO app for example and use it via Roku) would take the app more seriously! It sucks to find an app you really like only to have the app stop working without warning.