I´have purchased a game, but i didnt get it

Hey there ElsaboomHK!

Sorry to hear about the purchase issue! I moved your thread to the proper Xbox360 support forum for better visibility.

For this situation, you will want to contact our chat or phone support agents through our Contact Us page so they can take a look.

Feel free to post back and let us know how it goes!

Try redownloading it from your download history -
support.xbox.com/.../redownload-content

If it's not in your download history, check your account at
https://billing.microsoft.com to see if it shows the transaction going through. If it did, call support. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

I have finnaly received the game

Thanks for your answer

You'll want to contact support. There was an outage about this time yesterday so you may have purchased it during that time and something messed up on the servers. You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Hi Noah,

Thank you for posting in Microsoft Xbox Community. I understand that you have clarifications with regards to the charges that you receiving from Minecraft Realms.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".

1. To investigate your bill, visit https://account.microsoft.com/billing/payments and use your account.

2. Click Investigate under "Don't recognize a charge on your bank statement?"

3. The credit card that you think was used to make the purchase should be entered.

Every transaction made with that card across all Microsoft accounts will be shown by the system.

4. To see more information, click on the transactions that indicate purchases for these games.

5. A partially hidden email address linked to the purchase will be displayed to you.

6. You can next question other family members whether they recognize the email or see if it appears familiar.

Tip: If you believe someone has acquired your payment info, I would recommend that contact your bank or your payment provider to prevent more charges. Kindly inform them that your card has been compromised.

By doing this, an internal investigation from your bank will be initiated. Once proved that the charges was made by someone else, necessary adjustments will be placed in your credit account.

Please note that in this public community forum, we are gamers and Microsoft users like you trying to help and guide other people. This means that we do not have access to other accounts or access to other users' information.

If you have further questions about billing, kindly contact Microsoft support for your account to be checked further. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

You may also use this link, describe your problem and you'll be provided with self-help or connect you to the most appropriate support, which may include chat or request a call.

https://go.microsoft.com/fwlink/p/?linkid=2138303

Regards,

Alvaro