If you think your account has been hacked

There are two reasons why you might think your account has been hacked:

1. You may have received a message from Microsoft that says, “Help us secure your account,” which means we have seen activity on your account that’s out of the ordinary enough for us to take measures to lock down your account until you can take action.
   
2. You’ve seen activity such as unauthorized charges, spam being sent to your contact list, unrecognized names in your file sharing, etc.
   

If neither of those sounds like your situation, visit You can't sign in to your Microsoft account.

If you think that you’ve been hacked, reset your password right away.

1. Sign in to your Microsoft account at account.microsoft.com.
   
2. Choose the Security tab.
   
3. Choose Change my Password.
   

Password recovery

If you can’t sign in because you can’t remember your password or believe it may have been changed, go to: Reset or recover your lost Microsoft account password.

Account charges

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Check out this article: How to investigate a billing charge from Microsoft.

If you don’t recognize charges on your account and there are charges within your banking institution, you should contact your banking institution to investigate the charges.

Still stuck?

Try asking about your problem in the Xbox Forum. When posting, remember…

• As per our community code of conduct, don't post any personal information.
  
• Choose the correct category – a thread for hacked accounts should be placed in Gaming and Xbox > Account and Profile > Sign-In.
  
• Include details about any troubleshooting you’ve done, whether you have additional security like a secondary email or phone number attached to your account, and any additional information that may help.
  

Additional resources:

• Secure your account if you think you’ve been hacked
  
• What to do if your Xbox gets stolen
  

Need help?

• Web - support.xbox.com
  
• Twitter - @XboxSupport
  
• On your console - Xbox Assist app
  

:)