If there is an update for Microsoft Ultimate Word Games, why am I always informed that...

Hello Stephen Brodbeck,

Thank you for posting in Microsoft Community.



You may need to update your game to the latest version of Microsoft Ultimate Word Games. There is an update last month as per article: Information about latest Microsoft Ultimate Word Games Update/Version 4.2.10131.0 – Microsoft Casual Games (zendesk.com).

To check the update of the game:

1. Install PC updates including Optional Update. Guide - Update Windows
   
2. Restart device.
   
3. Turn off or disable any apps related to antivirus, antimalware, VPN, firewall, proxy and PC Optimizer.
   
4. Launch Microsoft Store and search for Microsoft Ultimate Word.
   
5. If update is available install it. If there is no available update, try to launch the game.
   

If issue persists, you may need to report this to the game support for assistance.



Sincerely,



Microsoft Community Moderator

thank you for your reply. I am using the ultimate word games and i have the updated version.

Hey pvc!

Hey check out our support information regarding this Microsoft Casual Game

Microsoft Ultimate Word Games

Please let us know with a reply if you continue to have issues

Hello SandyWilcox,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with Ultimate Word Games. Microsoft is aware of the issue and is working on a fix. Unfortunately, I don't have an exact timeline for when the fix will be released, but rest assured that the team is working hard to resolve the issue as soon as possible. As for the repeated answers in the crossword puzzle, I suggest reaching out to the game's support team for further assistance. They may be able to provide more information on why this is happening and how to resolve it by submitting a ticket. Let us help you how to get there.

Additionally, you may check the article here: Information about latest Microsoft Ultimate Word Games Update/Version 4.2.10131.0 – Microsoft Casual Games (zendesk.com) which contains some fixes of the game. On the same page, you can click "Submit a ticket" by scrolling down and fill out the form completely and click submit after.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,

Thanks for taking the time to share about the problem with Microsoft Ultimate Word Games.



Based on the information you have shared, we understand that you are playing Microsoft Ultimate Word Games, and since your concern is posted in the wrong category (Windows 11/Windows update), we will be moving this thread to the correct category (Game issues), where moderators in the corresponding category will assist you further on your concern.



Thanks for your patience and understanding.



Best Regards,

| Microsoft Community Support Specialist