If I was never asked for warranty and my Xbox keeps getting stuck at Xbox logo when I turn...

Hi Angela, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

If your device is out of warranty, you can check the costs here:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps.

ah, sorry. when i turn on the xbox it just loads at the xbox logo screen. it never reaches the dashboard at all. i've taken the hdd out before starting it up but it's still stuck at the logo :/

My game won't load at all. I end up at a black screen and if I try to turn my xbox on with the game in tray, it gets stuck at the 360 logo intro screen. Defective copy?

Firstly, I didn't know you could remove the HDD on a Slim like you could on earlier 360's!!! If thats the case then excellent.



Secondly, yeah I always have my Xbox connected to the Virgin Superhub and it is worrying when I can't get past the logo.



BUT....I disconnected my Tb's and obviously when I turned over the Xbox didn't reboot, but it was on the dashboard. Therefore changing channels whilst having my Tb's connected must be doing something bad if I keep getting stuck on the logo. Never did this
with my Eite though.



When I exited the 'proper' game which happened to be Forza 4 (installed, may I add), I had the problem of the disc drive failing to recognise what game was inside my Xbox. I've just been playing CoD4 which wasn't installed and when I exited to the dash it
instantly recognised it as CoD4. I shall install it later and see if it has the same effect Forza 4 did.



Cheers for the input and advice all.

Oh geez, great. I have info to add, my game froze when I tried to access the shop to see if Gold was active and I had to dashboard and manually Quit the game. After I turnoff the console, came back a bit after, turn it back on, and now when i launch COD
it gets stuck at the logo and never loads. Seriously, help?