If I sent a gifted game to somebody and they don't want it, how do I refund my purchase

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in getting a refund.

If in any case that they do not redeem the gift or add it to their account. You can request a refund from your order history if this was purchased through Microsoft.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Hope that helps!

Hi, I believe that on your
Order History page, you should be able to find the item in question, and if it is eligible for a refund request, a link should appear there. Note that refunds are given at the discretion of Xbox Support and that submitting a refund request doesn't guarantee
a refund will be given, and also note that purchases made over 14 days prior may not be eligible for a refund as per terms and conditions. For any more questions or information, please refer to the

Xbox Refund Request Guide. Hope this helps!

My son has received 4 xbox game passes gift cards but wanted a regular xbox live gift card. How do I refund these or exchange to my balance for in game or other purchases?

Is not possible to do that kind of exchange. But if you want to enjoy the gamepass, the codes are stackable, that means you could redeem all

Don't think it is shady at all. When you buy a gift you get a redeem code for the game that you can give to anyone. The austen doesn't know who you are giving it to already owns it or doesn't want it.

Also, if you made the purchase only you can request a refund.

That is not how gift games are purchased.

You enter the email of the recipient and it is sent to them. At this point, MS clearly knows whether or not they own the game. At the very least a warning message should be displayed!

Hi I want to make an Xbox game purchase using a gift card but it asks for billing information which I don't want to give. How do I make sure that I won't be billed for the purchase.