If I send my customized xbox series 2 controller in for repairs under warranty, will I...

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Yes, you should be able to send in your Xbox Elite Series 2 controller to get the analog sticks repaired. If the controller is still under warranty, you may be able to get it repaired for free. If it is not under warranty, there may be a fee for the repair.

It's also worth noting that you can check if there are any troubleshooting steps you can take before sending in the controller, such as updating the controller's firmware or checking for any physical damage to the analog sticks. This may help you avoid sending the controller in for repair if it is not necessary.

There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair

Is your controller still under warranty? If so, yes I would get it sent in as soon as possible for repair. Unfortunately, there has been many problems with the Elite Series 2 controller such as this. Best of luck.

Yargh, just went through the paces with customer support (good service, just a bad result). Suggested I send in my console for repair. Fortunately, it's still under warranty but that's 2 weeks I will be without my Xbox on top of the 1 week I have wasted
sitting around trying to resolve it myself!!

Hi There,

If its a faulty controller I would just look at sending into Microsofts centre for repair under warranty.