If I renew my Xbox live game pass all that and still can’t play games what is the issue?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If you have already double checked your suscription status here:

https://account.microsoft.com/services

And everything is fine then I would suggest you to try and delete the account´s cache

Delete account Cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, try to play the games again.

Which game is it? Are you sure it hasn't been removed from Game Pass?

Only problem I have with Game Pass, is I have heard if you do not renew it then you can lose your gold subscription too. Is this fact or fiction?

- Shandy

If you have Game Pass Ultimate (which combines both Xbox Live Gold and Game Pass) and do not renew, then yes you would lose both. If you subscribe to Game Pass separate from Xbox Live Gold, then if you don't renew Game Pass (but still renew Xbox Live Gold)
all you would lose is your subscription to Game Pass.

Hope that helps!

Every time I try to open the game it says that i can’t play it and it takes me to the buy subscriptions page. My mother pays fo xbox live gold but it still doesn’t work.

we have the exact same issue , purchased the game Modern warefare 3 , played a while all was working fine then just out of nowhere it ask for a game pass to play ???

I have the same problem i can’t Renew My game pass Ultimate With

the $15 gift card i put on my xbox one