If an app was approved by a family group that was age restricted and I leave the group will...

Hi Paige,

I’m Aileen, an Xbox Expert and fellow gamer. Don’t worry, you’ll still be able to play the game you already downloaded, even after leaving the family group.

Here’s what happens:

You keep the game you have now

Once you downloaded the 17+ app, its license is tied to your account. Leaving the family group won’t delete the game, and you can continue playing it as is.

Reinstalling or updating requires approval again

If you ever delete the game (or switch to a new console/PC) and try to re-download, Microsoft will check your age. Since you’re still under 18, you’ll need a parent or guardian in a family group to approve it again before you can install or update.

In short, you can play the game now without issues. Just know that if you ever remove it and try to add it back later, you’ll need new parental approval.

Please let me know if you need any further assistance. Looking forward to your response.

Hi, Cheyenne!I understand that you're of the right age, but due to age restrictions, you're unable to play certain games or access specific content.

Can you please double-check if you can see other profiles at this link here:

https://account.microsoft.com/family/home

If you are in a family group, you can leave the group.

Thank you!

The system automatically assign the restrictions if you have a child account

You can try using an adult account and add your main account to this family group
You can do it from here:
https://account.microsoft.com/family/home

Child or age restrictions can't be bypassed if you don't receive an adult approval

Hi there! This is Virginia O.

I understand that you are experiencing issues customizing your Privacy and Online Safety information.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please verify your account age because even if your account is set as an adult, it is best to double-check your birthdate in your Microsoft Account settings: https://account.microsoft.com/ to make sure it reflects your correct age.

And then check family group settings. If your account is part of a Microsoft Family Group, it may still be restricted. Kindly leave the family group by visiting Microsoft Family: https://family.microsoft.com/ and selecting Leave Family Group.

Be guided that an account can only leave the family group if it is an adult account.

Next is to customize your Privacy and Security settings using a different device or browser and then go to: https://go.microsoft.com/fwlink/p/?LinkId=746875

Thank you for your cooperation.

Hello NiallClifford,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to search games and get through the Xbox app and is unable to because of an error message. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that your account is added to Xbox Family settings app before where the organizer set an age limit or block inappropriate games, apps and content for the members in their family group. Anything that exceeds these content ratings need an organizer's approval.

When you are on the right age, you can leave from a family group or the organizer may remove you from the group. To leave from family group. follow the steps below:

• Using a web browser, sign in to family.microsoft.com.
  
• Click next to your name and select Leave family group.
  
• Select Remove to confirm.
  

For your reference, see:

• Troubleshooting the Xbox Family Settings app | Xbox Support
  
• Manage a member’s content in the Xbox Family Settings app | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,