Id like to get hold of someone I could talk to privately regarding a hacked account of mine...

Change the category/topic until it gives the option to request a call back. That's the only way to speak to them.

Thank you for taking me there. Is there any way I can get in contact with the agents? I've been trying to get contact with them and it says that phone calls aren't available for such issue. Are there any other alternatives?

This forum is community based so we don't have access to accounts. You'd need to contact support for that. http://support.xbox.com/contact-us

[quote user="Hebrewhealz"]

Wrong. They can. Mine was. my password has not been compromised on any other website or service, and i never shared my account information with a soul.

someone swapped the gamertag from my windows live ID to a new one and put $150 on my credit card. i'd call that a hacking.

I was not phished. i did not share my information. i have no unauthorized third party programs on my xbox.

care to explain how this happened to my account if it wasn't hacked?

[/quote]



If they can hack gamertags then 1000s of accounts would of dissapeared. There is no deniable proof hacking can be done. No one has ever been able to get through the Xbox Live servers by hacking. It's a private network with major protection. The only thing
that can come close to hacking is tricking the support for a new password. But they would need the email to do that.

Unless a main website or service has been hacked - like PSN, it's not a hack ok.

Phishing, NOT a hack

Social engineering, NOT a hack

Giving someone your LIVE ID to someone else and then losing your account,
NOT a hack

Using dodgy software or websites offering free points and what not, then losing your account, still
NOT a hack.

Signing up for various suspect websites using the same email address and password for LIVE. then losing your account. still
NOT a hack.

If EA was compromised and it held your Windows LIVE ID, this is technically a hack, but it's EA that would have been hacked, not Xbox LIVE. When I say 'hack' I mean a real, sophisticated website or server attack. A hack in the literal sense of the word.