I would like to request a refundfor purchases withoutmy consent

AxelByron · Sep 2, 2018

My xbox I boughtgold for a month since I had selectedan option that I bought gold every month withoutmy consent, I already deactivated that option and I would like to know i I can cancel the purchase and receiva a refund

:)

frozenknite · Sep 2, 2018

I would like to request a refund.

Hello. I am using xbox gold. I tried to use "Kalimba" free of charge in this free game, but the amount was actually paid. I would like to request a refund.

PalmettoBling · Sep 2, 2018

I would like to request a refund.

You can also check your Order History at account.microsoft.com under Payments & Billing tab at the top. From there, you can find the order in question and verify the ammount paid and method. Then underneath that order should be a link to "Get order help".
That will take you to a page that has further details on contacting the billing department and what can be done about the order.

DIPDIP0TAT0CH1P · Sep 2, 2018

The best place to go for a refund would be here Contact Us | Xbox Support to contact account support (Not Ambassador support).

They will be able to look into this for you.

DIPDIP0TAT0CH1P

The best place to go for a refund would be here http://support.xbox.com/en-US/contact-us to contact account support (Not Ambassador support).

They will be able to look into this for you.

PalmettoBling

You can also check your Order History at account.microsoft.com under Payments & Billing tab at the top. From there, you can find the order in question and verify the ammount paid and method. Then underneath that order should be a link to "Get order help".
That will take you to a page that has further details on contacting the billing department and what can be done about the order.

M3tal Daz3

For billing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

KindGryphon

Hey guys

My son had purchased 450k worth of vc on nba 2k23 without my consent. I requested a refund for this matter but it was denied without any reasoning? I was wondering if I could still received my funds back into my account as this is ridiculous due to the fact my son had bought it without my consent or me even knowing until after the purchase had been made and popping up as a notification on my phone.

Thanks

Did you son spend any of the 450k VC at all? If he spent even a little bit of it then that would be one reason they would deny a refund and they likely won't change their decision if any of it was spent at all.

Carlo A. Mendoza

I've seen that help page, but the games launch without ever showing a consent request/dialog like that.

I would like to request a refundfor purchases withoutmy consent