i would like to have a new Account

it appears you're currently working with a new account

Hello Fortnick008, sorry to hear you're having trouble with the game.

I would really like to help with this if I could. However, Xbox does state in their terms that the sale or sharing of a different account is not allowed. I do apologize but as the account you're asking about belonged to someone else originally no one would be able to help.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today STEPWELL749

Sorry to say but nope, the most closest thing to that is add a guest profile. But the guest profile is not permanent.

If you want to have different profiles you need to sign in with a different account

Make a new account on each Xbox besides the "master"

Have all your accounts set to that as their home Xbox. You willl be able to access all your digital property with thee exception of some games and DLC their publishers block sharing on. You will need to use the master account for those

if you did not purchase the code for Microsoft you will need to contact the company that issued the card. They purchased codes from Microsoft and just like Best Buy purchases disc base games, they are the ones who have to handle your return. You'll find their company name on the card