I went from MYVIP 5 star to 4?

hi as of the other day I looked at my rewards program I was 5 star and all of a sudden the next day I was 4 star? How is that possible and it says 12/31/16 MYVIP rank 5 deposit. But now I'm back to rank 4 which gave me lower rewards points back. I got 12,000
when I was suppose to get 10% rebate back on games that I buy that were on the order list.. can someone's explain to me how I was down graded in my rank and for what's purpose was I?

:)

 

80,000 credits pending

see attachment.

[table][tr][td]03/31/17 - MyVIP Star Rank 5 (Gold) - 15,000 Credits [/td][/tr][tr][td]03/09/17 - Simply Rewarding Offer - 6,000 Credits [/td][/tr][tr][td]02/28/17 - MyVIP Star Rank 5 (Gold) - 3,000 Credits [/td][/tr][tr][td]01/31/17 - MyVIP Star Rank 5 (Gold) - 16,000 Credits [/td][/tr][tr][td]12/31/16 - MyVIP Star Rank 5 (Gold) - 48,000 Credits[/td][/tr][/table]

 

Missing Status

Hello Jeicam,

We see that this gamertag still has a 5 star MyVIP star status, and recently received a deposit in April of the last payback event in March (which you received at a 5 star level). You can review your current MyVIP status on the MyRewards page.

 

A reward team staff member will have to review your account. On January 1st, 2017 ranks were reset as part of the yearly progress rest, that is why your December 31st says rank 5. However, if after January 5th (when the program finished formatting for the
new year) you still said 5 stars and it only very recently went down, then perhaps there is another issue with your account.

The staff member will review your account and reply to you here. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

 

Hello X1 Riddler 1X,

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. You can check your current MyVIP level/progress at (Xbox Live Rewards). Since your purchases from the previous year
(September 2015-December2016) was beneath the amount required for five stars, you were set to a four star level. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between September 1, 2015 to
December 31, 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Since December was the last month of last year, you received payback based on your MyVIP level from the previous year.