I was trying to play Disney Dreamlight Valley but it wasn't opening. It gave an error...

You can find support here

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/

Hello, LeahnaterDLV my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems you've encountered a discrepancy in the application of the Ultimate Founder's Pack to your Disney Dreamlight Valley profile. Since you purchased the Ultimate Edition from the Microsoft Store and your existing profile is linked to that purchase, you should have access to the Ultimate Founder's Pack items.

To resolve this issue, try the following steps:

Ensure you're logged into the correct version: Double-check that you're launching and playing the Disney Dreamlight Valley - Ultimate Edition version. The standard version and the Ultimate Edition are separate applications.

Verify game ownership: Check your Microsoft Store account to ensure you own the Disney Dreamlight Valley - Ultimate Edition. You can view your purchase history and installed games from your Microsoft Store account page.

Check for updates: Make sure both the Disney Dreamlight Valley - Ultimate Edition game and your console or PC are up to date. Sometimes, outdated versions can cause issues with in-game purchases and entitlements.

Restart the game: Sometimes, a simple restart can resolve temporary glitches that might be preventing the Ultimate Founder's Pack from being recognized. Close the game completely and relaunch it. Here are some additional tips for resolving the issue:

Make sure you're using the same Microsoft account that purchased the Ultimate Edition.
Try linking your Microsoft account to your Disney Dreamlight Valley profile again.
Check for any pending downloads or installations related to the Ultimate Founder's Pack.

I really hope your problem has been fixed with my help, have a nice day. Oskayra

I understand, please also try the steps from this link, https://www.getdroidtips.com/disney-dreamlight-....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Publishers can block anything from being shared, including DLC.

I would inquire with Gameloft whether they do so

Hi Amber, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

When the game closes, do you receive an error code?

Even if you have done some of the steps below, please do them again, but in this order.

Uninstall the game, clear the local saved data, reset your console, and then reinstall the game.

After uninstalling the game, clear the local saved games.

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > System > Storage.

On the Manage storage devices screen, select: Clear local saved games. This deletes games saved to your hard drive, but they'll still be saved to the cloud.

Then, reset the console:

Before you continue, make sure you've got the account sign-in information. You'll need it to log back into your console after the reset.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

Finally, reinstall the game.

In case the issue persists, please, contact the official game support here: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

I hope this helps.

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults