I was sent an Email

BrandonCardwell · Nov 9, 2017

I was sent an email saying there is a problem with my rewards account I also notice that there is enough that it should be rewarded to me by now. not sure what to do now.

:)

KN1GHTMARE · Nov 9, 2017

Text message from Gamestop... XB1 Controller in!

nice pick up. only email i got from gamestop was about some in store credit thing for trade in'sClick to expand...
Click to expand...

They sent text not emails and only for preorders

Jedioutcast · Nov 9, 2017

Text message from Gamestop... XB1 Controller in!

They sent text not emails and only for preordersClick to expand...
Click to expand...

Yeah, that's how I received it.

J

XBLRewards8 · Nov 10, 2017

Hello XAces R WildX,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello XAces R WildX,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

denis97g

you should contact support for help at support.xbox.com

Miss Kleo

Hey there apk493, thanks for posting! We've actually got a sticky post up regarding this issue, you can keep an eye on that thread for more information:

forums.xbox.com/.../2038404.aspx

XBLRewards3

Hi Bumpy Nuggz. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the
process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
We apologize for the inconvenience.

{Parity}

Contact support for assistance with purchasing issues. https://support.xbox.com/en-US/contact-us

I was sent an Email