I was double billed and need a refund. How do I get that?

Hi there! This is Virginia O.

I understand that you want to get a refund for the double charge made on your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please be guided with the complete steps on how you can submit your refund request:

Sign in your account: account.microsoft.com> Order history.

Click on the product/order you want to be refunded and choose Request a refund.

Provide a valid reason for your request and select Next.

If everything is complete and correct, kindly Submit.

Or you can go directly to this page to request the refund:

https://support.xbox.com/en-US/help/subscriptio...

Thank you for your cooperation.

Hi there S. J, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can request a refund for the duplicate charge by using the following link

https://support.xbox.com/forms/request-a-refund

When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Duplicate charge for the same item". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

How do I turn off reoccure billing and get refund

Thanks mate, I figured that was the best solution.

contact Support, when they see a double payment they should process a refund