i was com banned for what i believe was a player who thought i was hacking, i was not however.

l00Clasherl00 · Jan 7, 2018

so i was com banned, and i didnt know why. i looked at my messages to double check, and all i came across was a player who accused me of hacking, which i wasnt. is that a way to get com banned is for being falsely accused of hacking?

:)

IBakeCrumbs23 · Jan 7, 2018

I Believe I Was Falsely Banned

Hi, I got a ban for threat or harassment or something like until July 31st. I don't use my headset my controller doesn't even have a headphone jack so I can't talk. Me and my brother use the same account and his controller does have
a headphone jack and I know that he likes to mess around alone and talk smack sometimes. I believe that maybe he said something that got me banned because he doesn't play too often but every now and then. Please un ban me I only play one game with a couple
of friends and we use facebook chat cause we all don't have mics. I will make sure my brother doesn't play on my account or at least use the headset but please remove the ban I'm a respective player and don't make threats or anything like that.

Miss Bijoux · Jan 7, 2018

I believe I was wrongfully banned

Hey there -

We do not have any information to share regarding actions taken by the
Xbox Live Enforcement team. Any and all information can be found on their website. If the Policy and Enforcement Team has upheld their decision, at this point you will have to wait out your ban.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

steeledwand7664 · Jan 7, 2018

You will not be suspended for anything if you are falsely reported.

The only way that you get suspended is if you violate the code of conduct.

Once a report is made it is sent to our enforcement team and they then investigate the report and if there was a violation of the code of conduct then thats when your account is suspended if there was no violation then there would be no suspension.

You can file for a case review at enforcement.xbox.com and the enforcement team will reinvestigate your case.

steeledwand7664

You will not be suspended for anything if you are falsely reported.

The only way that you get suspended is if you violate the code of conduct.

Once a report is made it is sent to our enforcement team and they then investigate the report and if there was a violation of the code of conduct then thats when your account is suspended if there was no violation then there would be no suspension.

You can file for a case review at enforcement.xbox.com and the enforcement team will reinvestigate your case.

ngocphi

Call support for unauthorized access case

Miss Portia

To add to what ngocphi said, you can find the number for Phone Support in your region by following the prompts here: support.xbox.com/contact-us

Smwutches

To see about submitting a case review, you would need to go to
http://enforcement.xbox.com Keep in mind that you are responsible for your account at all times. So it doesn't matter if your brother did something or if it was you. All that matters is what account was signed in when it happened.

Miss Bijoux

Hey there -

We do not have any information to share regarding actions taken by the
Xbox Live Enforcement team. Any and all information can be found on their website. If the Policy and Enforcement Team has upheld their decision, at this point you will have to wait out your ban.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

i was com banned for what i believe was a player who thought i was hacking, i was not however.