I was charged twice in october for xbox live

I made a post similar to this but the problem was fixed.

Now Im having troubles because they billed me TWICE this month for Xbox live.

I was charged 9.99 on the 12th of October , and 9.99 on the 26th of October.

That doesn't seem like a month to me. Im not sure whats going on and Im a bit confused.

:)

 

Microsoft randomly charged me 7€

Microsoft charged me the costs of an xbox live membership even though I already cancelled my old one on 18th october (I didn't get charged in November at all). It actually charged me twice but I already got the second one back. I'm not using my xbox at the
moment so I would like to get my money back for something I didn't buy.

 

Charged for Xbox gold and Xbox live

Can someone help please. On 18th October I was charged £5.99 for Xbox gold and then on 21st October i was charged £5.99 for Xbox live gold.

What is the difference and why have i been charged. Can't get an answer on the website

Thanks

Space Cadet mum

 

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support