I was charged for something I didn’t not authorized

Hey there,

If you had a subscription previously that was set to expire, auto-renew is turned on when you make a purchase initially. If this was something purchased by someone unauthorized to have your account, be sure to change your password/log-in information. You
can
request a refund to try and get your funds back.

You'll need to contact the bank or card company attached to it and most likely have it shut off and the charges removed.

Why would you have reason to think somebody else has had access to your account? Are there charges associated with it you didn’t authorize?

Hi there Sarah00012, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the subscription, please follow these steps:

1. Go to the following link, which contains a form you need to fill out with the required information:

https://support.xbox.com/forms/request-a-refund

2. In the field where they ask you which item you want a refund for, please write the full name of the subscription. You can find the order number for the purchase on this website:

https://account.microsoft.com/billing/orders/

3. After you've filled out the form and submitted it, you will receive an email with the decision regarding your refund request within a maximum of 72 hours.

I hope this helps, and if you have any more questions, please let me know.

Kind regards,
Gerardo.

Thank you for your feedback. The account was restricted and set up with a code...

According to the Fair Credit Billing Act (FCBA), if you didn’t approve the charges and didn’t add your kid as an authorized user, the charges are technically considered unauthorized and you’re only liable for up to $50 in unauthorized charges.

If a kid is making hundreds of purchases totaling thousands of dollars in a matter of weeks, there should be a way to flag as unusual activity and freeze the account until verified.

I am hoping we can find a resolution.

Thank you again for your feedback.