I was charged for a free 'games with gold' game

Infinitech · Mar 22, 2019

The only ways to contact Microsoft about this is via phone or chat and I don't want to spend as much time on the phone (or more) to fix this issue than what I could make at work volunteering less than 30 minutes of overtime. The Chat option NEVER connects
to an agent.... I have the order number etc. Game "purchased" : Bloodstained: Curse of the Moon. Date "purchased" : 02/13/2019.

Microsoft, please email me at [Mod removed- personal information]

:)

AngelObullets

Hi there Infinitech

I would suggest contacting xbox suppport on this matter, And going the way provided to speak to a xbox support agent to hopefully correct this error. https://support.xbox.com/en-US/contact-us >>>
press billing and account >> when virtual assistant pops up press see other options >> Under payment issues press charges on my account >> Step 3 will have show contact information >> step 4 will have chat with xbox support Please remember to log into the
website as well

.

zmaster2XXX

You'll have to request a refund - https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

SoloMem0

Hi there,

To request a refund you no longer have to contact support. Please fill out the form at http://xbox.com/refunds. You should receive a response within 72
hours.

Hope this helps.

choppyseize

In the future before clicking accept. Check to make sure the price is labeled as free. Some regions take a bit longer then others before being updated as free game.

Smwutches

Actually for refunds you would need to submit a regund request. Phone/chat support no longer handle refunds directly.
However, since it has bee. Well over 14 days, you may no longer be eligible.

I was charged for a free 'games with gold' game