I was charged extra money. How do I get it back?

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Austin, if there was a wrong charge, you can ask for a refund, friend.

Let's see if it's possible to ask for a refund, buddy.

You will fill out a form, you will need the order code for each item.

But you have all the step-by-step procedure ok?

https://support.xbox.com/help/subscriptions-bil...

I remain at your disposal if you have any further questions.

Hi Ryan. My name is Oskayra, and I am delighted to be able to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything . from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, with the intention of being able to help you, I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to try to solve the problem:

request a refund of the double charge made to you through the following link:

https://support.xbox.com/forms/request-a-refund

Make sure you choose the reason as "Billing error" and then "Duplicate charges for the same item."

You can obtain the purchase order number through your order history:

https://account.microsoft.com/billing/orders/

Keep in mind that sometimes it can take up to 24 hours for your purchase to appear in the history of refundable orders, so if it does not appear you should wait that time and check again.

Information source (Credits): https://answers.microsoft.com/thread/bc9e1361-7607-4fb8-bcb2-fdcac40add0d

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskaira.

Hi Tiffany! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration and if I were in your shoes, I would feel the same. Don't worry, I will help you get this sorted out with your Microsoft Ultimate subscription refund request.

You may be eligible to cancel your recurring subscription and request a refund, but not all subscription purchases are eligible for a refund. If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

To manage your subscription from your mobile or desktop browser:

1. Sign in to https://account.microsoft.com
2. Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.
3. Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

To learn more about subscription refunds, please check this link:

https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

Kind Regards,
Darhlene

You would need to speak with the Billing team at Phone Support to discuss your options regarding this.

support.xbox.com/contact-us

Hi there!

Please confirm on your account subscription page here https://account.microsoft.com/services if it's currently active then go to your order history https://account.microsoft.com/billing/orders if you see the recent payment.

You may try to cancel it and see if you could get an automatic refund. If not, you can request manually through this form https://support.xbox.com/forms/request-a-refund