I was charged a 49.95 for a dial game I did not make this purchase and I would not have...

Hello, Kannon! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can access your “Order History” to see what the charge is due to. I also recommend you to check in the “Subscriptions” section to see if there are any active subscriptions.

You can see it from here:

https://account.microsoft.com/billing/orders/

If it is an active subscription, it is first necessary to cancel it and then if your account is eligible for a refund it will give you the option.

If the charge was for digital content you can request a refund by following the steps described in this link:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello Jacqueline, you acted correctly if you think that your account was hacked, however if the purchase via Paypal does not appear in your Microsoft account, check that you do not have other secondary accounts where your Paypal account may be added as a payment method.

Payment Options

https://account.microsoft.com/billing/payments

If you have more accounts, or you can't find them through your Microsoft account, try checking it in your Paypal account App for mobile devices.

When logging into your Paypal account Go to Profile»Data and Privacy»Assigned Permissions.

And see all companies that have permission on your account.

Unfortunately phone support are the only ones who are able to issue refunds. So you will have to continue to try working with them.

You may need to request to speak with the team that deals specifically with refunds because initial tech support will only go through basic trouble shoot steps. This may take a couple days for them to get back to you but they will help within 2-5 days and
hopefully get you your money/MSP refunded back to your account. Hope this gets sorted out

Paying NZ$79.40 would be like paying AU$77.15 but Microsoft is only charging Australia $49.95 for Recore. I don't get why they have to charge so much more on the NZ market. I should complain XD but I'm a nice person. Maybe on their official feedback site.