I was charged 3 times for same game I purchased.

Discus and support I was charged 3 times for same game I purchased. in XBoX on Windows to solve the problem; I was charged 3 times for the same game and I cannot find any support on microsoft to deal with this. I have tried the virtual agent, I have tried the... Discussion in 'XBoX on Windows' started by MorneSmith, Nov 20, 2022.

  1. MorneSmith
    MorneSmith Guest

    I was charged 3 times for same game I purchased.


    I was charged 3 times for the same game and I cannot find any support on microsoft to deal with this. I have tried the virtual agent, I have tried the contact for me info, but they are just suggesting generic questions and answers that do not apply to my issue. Who do i contact?

    :)
     
    MorneSmith, Nov 20, 2022
    #1
  2. Francia J. Win User

    I was charged 3 times for same game I purchased.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to validate first what is the issue. Just a friendly reminder though that all successful transactions are added to our order history in real-time. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game transaction 3 times? If yes, you can request a refund by signing in to https://xbox.com/refunds.

    If none, you may need to reach out to your bank to dispute the other charges that you received.
  3. Lucas Lauer Win User

    got charged 3 times for the same minecraft purchase

    Hello, jacob. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    If you got charged two times and the order did not went through - it was only processed on the third time - you should be automatically refunded within the next 72 hours.

    Please note that if you used a credit card to make the purchases, you might only see the refund on your next credit card statement/invoice. You can call your bank in the next days to confirm if the money was refunded to you.

    Feel free to ask back any questions.
  4. StormyTone7208 Win User

    Charged twice for same game.

    I too have been charged too many times for 1 game. I downloaded The rise of the Tomb raider and the 1 hr trial ran out and I decided to buy it. I bought it but the game still said the trial had run out and I needed to purchase it to continue so I thought
    it hadn't gone through and did it again........still said I needed to purchase it. Did it again and still said the game needed to be bought to continue so I quit the game and reloaded it to find I could now continue as I'd now purchased it but then found out
    i'd been charged 3 times for the same game. £104 I cannot afford because of their mistake in letting me purchase the same game 3 times.
  5. onyxishere Win User

    I was charged three times for the same thing.

    Sorry to hear it. All billing issues should be directed to phone support for further assistance. If you live in North America dial 1-800-469-9269
  6. ZAJAXZ Win User

    To anyone having problems with TWD Ep 3 Season 2

    Now I got charged 3 times for the same item. >_<
Thema:

I was charged 3 times for same game I purchased.

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