I was charged $10 not by me and it is not in my payment History so I am wondering if I can...

Hi, Kasey! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

• Do you have multiple Microsoft Accounts? if you do, please sign in to all of them and review their Order History section.

- You can use this link to get there: https://account.microsoft.com/billing/orders

• Additionally, you may also want to check the "Services and Subscriptions" section for any active subscriptions with recurring billing. To do this:

- Go to https://account.microsoft.com/services

- If you have an active subscription, click on "Manage" > "Billing History"

- This will let you see when was the last charge for this subscription, the amount charged to you, and the payment method used for the transaction.

• Once you find the account used for this transaction, try requesting a refund at: http://www.xbox.com/refunds

If you don't see your order on the list, please select "Why don't I see my order in the list?". Keep in mind purchases can take up to 24 hours to show on the list of refundable items.

• If you find that this $10 charge didn't come from one of your accounts, you'll have to contact your banking institution for a refund.

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I hope this helps!

Best regards.

I have a charge on my bank statement for $15.89 with the following description NNT Microsoft *ultin280 . Can someone tell me what this is for I have checked with my kids and reviewed there account's and I verified nothing was under the purchase history and nothing saved under payment.

WhWhy am I'm getting charged what is it for

i was charged a payment of 15.89 this morning for game pass ultimate. but my subscription was canceled and i don’t see the charge in my order history

You didn't read the whole message Nathan. There aren't two charges on my account yet, I said microsoft is trying to charge me a second time. If I paid on july 2nd for an order to be shipped then I've paid once. The email I got from Microsoft is asking me to update my payment info (so they can charge my card again). The question is why? When I've already authorized for the first payment. Even over the phone they want to "update my payment info" (so they can charge me a second time). The first payment is STILL pending and all they have to do is ship the product, then my payment will release to Microsoft and *poof* MY THINGS WILL SEND. I don't understand why there needs to be updated card info for a payment that is already processed.

Actually, 1st time when I subbed EA access, I thought they charged me twice too, then I checked my balance sheet & account transaction history too, figured that the 1st charge they do is Pre-Authentication charge to verify payment method, they refund that
amount after 2 days & then charge the actual amount, check for that refund in your CC / account's transaction history.