I was billed, need refund, cannot contact.

Filterless · Feb 17, 2021

I canceled my membership in December for Ultimate but was billed in Jan though I did not notice... billed again last night. I again canceled the membership as well as the recurring billing and want a refund. I tried to contact them last night and again this am. It is not letting me do so, either through virtual support or through Xbox support.

PayPal says to contact Microsoft directly yet I am unable to do so and have a limited time to request a refund. I have never had an issue with Microsoft before but this.... I should not need to come here for help.

If I try through Xbox support, it will return saying "Phone calls and chats are not available for this issue". If I try through Another Microsoft Support it will first say 0 people waiting for chat 1 minute call back time, but either option I choose and I get "Sorry, we're having trouble connecting you. Feel free to try again or ask another question."

I want a refund for Feb Xbox Ultimate. I want the cancellation to hold this time.

Do I need to force a Ticket on PayPal?

:)

Smwutches

You would need to submit a refund request. https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/refund-subscriptions

Filterless

Thank you, Seems my request is under review and I will hear back in 72 hours. (I should have screenshot that). Have a great day.

ONEEYEDKILLAh

Hello. Sorry about this. Any requests for refunds need to be made through billing. In some cases they can refund although there may be limitations, so I cannot speak to this specific example I would suggest contacting them. For billing support you can get
a phone number here http://support.xbox.com/contact-us?isChatCallAvailable=false or do a live chat with billing here http://support.xbox.com/contact-us.

Onyx Is Here

Please log in to
account.microsoft.com/billing/ordersand search for the purchase. Mark down the date of purchase and the order number then fill out the form at
xbox.com/refund including the date and order number.

If you're unable to fill out the form or cannot access it then you'll need to contact support for more help
support.xbox.com/contact-us

onyxishere

That is odd. Can you check commerce.microsoft.com to see if the refund is listed on there? Also, you would need to discuss billing issues with phone support directly instead of chat.

Finally, be prepared to need to contact EA if phone support cannot help with this issue.

I was billed, need refund, cannot contact.