I want to request a replacement for the controller that came with the Xbox Series X because...

This did not work, I also noticed that if I shut off the XBOX One X it disconnects this controller and I have to reconnect it on startup. This does not happen with my other controllers just the Elite series 2 one.. I'll request a replacement

In order for you to possibly get a replacement for the controller in question. You must register the device and then create a service order. As long as you are still under warranty, they will generally replace the faulty device. I wish you good luck.

https://account.microsoft.com/devices

If the controller came with your Xbox Series X, register the console. After registering the console select 'See details' on the registered device and then opt to start order with that console. After selecting start order, you'll be able to select accessory as the category of issue.

Hi Kryspy021107! I hope you are well, delighted to be able to offer you my help!

You can request a replacement for your control at the following link, as long as you still have guarantees. In any case, for more information, I leave you the following link:

https://support.xbox.com/help/hardware-network/controller/controller-warranty

I remind you that we are community users and players like you, therefore we cannot give you a new control, so you must contact Xbox directly.

Best regards,
Daniel.

I’m using the controller that came with the Xbox series x wireless controller.

standard xbox one controllers have been replaced with the series s/x controllers that work with all xbox one consoles and the new series s and x and even pc. they are readily in stock all over the uk, try argos.