I want to redeem a code of xbox game pass but it does not let me

There is currently a service alert related to prepaid codes. You'll want to wait for that to clear up before trying again.

I just redeemed my Microsoft points on a 12 month subscription for Xbox gold, when I tried to redeem the code it told my that it will convert it into 4 months of Xbox game pass, I don't want game pass I want gold, do I have to wait for my game pass to
expire before I can redeem my code for 12 months of gold

Hello blacktiger, my name is zahir

Please can you tell me the error code.

Xbox game pass codes are stackable,
You can stack up to 36 months for your membership this way

If you can try redeem the codes via xbox web page, log in and redeem code under profile. Also you can use the xbox phone app to redeem as well.

You can let your game pass expire and redeem code after.

The 3-month digital codes for Xbox Game Pass Ultimate do not expire.

Thank you
Regards
Zahir

I am using an xbox series x to redeem the code. I have tried using my phone to redeem the code on the game pass ultimate browser but it doesn't register I have the subscription even though it does on my xbox. No error messages occur. All that happens is when I press redeem on the subscription my screen freezes and only lets me press my xbox button on my controller to back out. And I can confirm my subscription is still active.

Hi Issac F! I hope you are well, delighted to be able to offer you my help!

Make sure you redeem on an account without an active Xbox Game Pass subscription. Accounts with an active subscription cannot redeem these trial codes. Note, Trial codes may not work if you previously had one of these subscriptions on this account.

If you have an active Game Pass subscription, it is impossible to redeem the code, let me know if this is your case.

Best regards,
Daniel.