I want to recover and change my account settings

JuanAvila14 · Sep 18, 2018

Good afternoon
My problem is that I would like to change my account (I wanted to change the sharing settings with "all").
The question is that when I change the configuration, you ask me for a number that I no longer have, that phone number a long time ago but I have not updated it (it was exactly when I created the account). Then I gave the option of "confirmation of security through email" and put an email of my gmail, and you told me that I had to wait to see the mail and be able to confirm the security of my account, but I have not put the mail to verify and sell this message for a month that does not let me access the settings of my microsoftxbox account.
It says that the message that sent a code to that number but I do not have it, then I can not access the settings.

Help
Thanks

Click to expand...

:)

juan van · Sep 18, 2018

Trouble with changing the WLID associated with my GT.

You should recover the account B profile associated to the email you want to change your account A to.

So you recover account B - Change it's WLID to a new email address, then change Account A(the one you want to use) to the email you removed from Account B.

Hope that makes sense

Aldojags · Sep 18, 2018

I want to change my email associated to my account ?

I dd it a while ago pretty straight forward

http://support.xbox.com/en-GB/my-ac...nt/change-email-sign-in-for-microsoft-account

WPAK · Sep 18, 2018

Hi there,

so in short you can't access your security settings etc, due to a no longer in use Phone number, Correct?

If so, then please see the steps on this link:
https://support.xbox.com/my-account/security/update-security-information

That option will allow to remove all security options, but keep in mind that it will lock you out for certain settings for at least 30 days, this is a security measure.

My assumption is that you won't be able to change the setting you like for the next 30 days, but after that it should be possible.

Let us know the results

XBF Nestor S · Nov 5, 2018

Hey JuanAvila14

What can also be done for this particular issue is going through an
ACSR form (account recovery form) or try another device (computer, phone, tablet, ect). Let us know how it goes!

XBF Nestor S

Hey JuanAvila14

What can also be done for this particular issue is going through an
ACSR form (account recovery form) or try another device (computer, phone, tablet, ect). Let us know how it goes!

WPAK

Hi there,

so in short you can't access your security settings etc, due to a no longer in use Phone number, Correct?

If so, then please see the steps on this link:
https://support.xbox.com/my-account/security/update-security-information

That option will allow to remove all security options, but keep in mind that it will lock you out for certain settings for at least 30 days, this is a security measure.

My assumption is that you won't be able to change the setting you like for the next 30 days, but after that it should be possible.

Let us know the results

brandon_948

So are you telling me that it will be literally impossible for me to access my account on xbox.com, or change my xbox's security settings, or recover my account on another xbox 360 or possibly in the future transfer my account to an xbox one? As I've already
stated, I do not care about recovering access to the microsoft account. I just want to regain control of my xbox live gamertag and all of the services associated with it.

imUnspoken

There's not much to troubleshoot. I've changed my profile settings multiple times. (Everything is public)

Ive tried recovering my account again. Restarting my xbox. I just want to know if it has something to do with my Xbox Game Pass expiring.

Pat Benike

Same problem here. I tried clearing my cache, recovering my profile, and changing my account safety settings, all to no avail.

I want to recover and change my account settings