I want to factory reset an xbox one that does not have a faceplate or sensor ribbon. only...

I think a bug may be stuck on the sensor or sensor chip behind the faceplate, I tried to blow the unit out w/ compressed air but havent found a way to blow out behind the faceplate.

hi, have you try a factory reset with the Option to Keep your data:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

you need your Login Information.

or you find a solution on these pages:

https://support.xbox.com/xbox-one/accessories/troubleshoot-kinect-issues

https://support.xbox.com/xbox-one/accessories/kinect-sensor-not-recognized-by-console

https://support.xbox.com/xbox-one/accessories/kinect-sensor-wont-turn-on

Turns out the faceplate and the sensor cable was a little dodgy. Took the faceplate off completely and used the controller to turn the console on and it's been fine ever since. I'll head online and grab a new faceplate and all should be good! Thank you!

Common problem since NXOE, particularly with consoles with the Kinect sensor enabled. I think it is an OS issue since the problem started with the NXOE update.

Some have done hard resets, factory resets which may/may not solve the issue (I have posted about this several times and reported it to MS). I don't know if this is limited to consoles with the Kinect sensor or those without the sensor also have it.

I have not tried disabling and unplugging the sensor completely when videos are played (this also affects any video streaming app), but if it is the case where it only does it with the Kinect enabled and active, the only cause is the Kinect driver package
in the OS is faulty and MS has to redo that part of the OS completely.

Ever since the NXOE update, the Kinect has had major problems with its operation on many levels, I have noted this issue here several times and think the Kinect driver package and use is the main issue, where hard resets and factory resets don't solve the
problem.

I would like to know if this issue exists without the Kinect.

A new 360 Elite? The "Elite" model is quite old, was it used? If so, there is possiblty a reason the orignal owners don't have it anymore. If no controller or remote is connecting, then it sounds like an issue with
the IR sensor (that shiny black ovular shaped thing on the faceplate). I recomend removing the faceplate and putting it back on. If that doesn't work, maybe replacing the faceplate, make sure the IR is plugging in all the way. If not, just return it.