I want to appeal a refused refund, but I have not received an email about the decision, how...

No problem, Horsenburger, it's a pleasure to help.

Once again, I wish you good luck!

Kind regards,
Gerardo.

Hi Gerardo, thank you so much for this, I've completed it, sent it in and will wait and see what happens.

Thank you again.

Steve

Hi there Horsenburger, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you have already searched for the email, even in the spam/junk folder, and it's been more than 24 hours since your refund was denied, I recommend reapplying for the refund using this other link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it explaining the reasons why they should reconsider their decision, as it's the only way to get back in touch with the team that initially handled your refund request.

I hope this helps and I wish you good luck!

Kind regards,
Gerardo.

I see, try to appeal the refund decision, you probably received an email with the information, respond to it with an appeal and see if you can change this decision by Microsoft.

Hi Kamrin,

The refund request forms are reviewed by live refund specialists. When you fill out the form, it should ask you for your preferred email to receive the confirmation email with your service request number and eventually a decision email will be sent to the
same email you provided in the form. Any appeals to the decision must be done through the email you received giving you the decision. If you are inputting the correct order number and everything else on the form is accurate, then the decision is based on account
history and your account is just not eligible for a refund at this time.

Customer support no longer handles refund requests and the best way to appeal the decision is to reply to the decision email you should have received. Also don't submit multiple refund request forms for the same order as that can reflect negatively on your
account.