I want a refund but i cant find how

LineKernel · May 14, 2019

Hi , I tried for a week to get my mojang key to work to get my bedrock copy of Minecraft without success , I got bored and bought it ,

now I discover that it is not compatible with the vive , so I want a refund but can find how to get the refund

here is my forum post about the redeem of the Mojang key

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=13&checkda=1&ct=1557645712&rver=6.5.6509.0&wp=MBI_SSL&wreply=https:%2F%2Fanswers.microsoft.com%2Fen-us%2Fsite%2Fcompletesignin%3Fsilent%3DTrue%26returnUrl%3Dhttps%253A%252F%252Fanswers.microsoft.com%253A443%252Fen-us%252Fxbox%252Fforum%252Fxba_gapp%252Fminecraft-windows-10-redeem-code-bug%252F04353a7a-ea9e-4c49-ac39-2737db291d09%253Ftm%253D1556733427264%2526auth%253D1&id=273572&aadredir=1

is it possible to get a refund pls ?

thanks

:)

XBF Brad A

Hello Line,

Thanks for letting us know you were able to fill out the request. I will go ahead and lock this thread as there is nothing more we can do in this matter. Feel free to come back to the forums if you have any other questions, issues, or want to chat with
fellow gamers by creating a discussion.

Thanks,

Brad

LineKernel

Hi , i did bought it on the microsoft store but i finally used Alucario s solution with the xbox refund request and i could send my request for the refund , i couldn t with from the microsoft store .

thanks

Mimori 775

Hey there LineKernel,

Sorry to hear about your troubles!

Did you purchase through the Microsoft store or xbox store? Depending on which, please visit the link below for more information on how they process refunds:

I hope that helps

Alucario Ultra

How to request a refund

Sign in to the Xbox Refund Request Solution with your Microsoft account. Be sure to sign in from the account used to make the purchase. If you have multiple accounts, you can check
the purchase history on each to find the charge and order number.
Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or
the Lost Password Solution.
You will be prompted to verify that you are signed in to the correct account and have the order number(s) for this purchase.
You will then be provided with descriptions of the different types of reasons for requesting a refund, and what additional information is needed to process a refund request. Select the reason you are requesting the refund and review this information carefully.
You will either be directed to the appropriate self-serve resource, or provided with a link to the refund request form to fill out.

Njal the Blue

You can try for a refund here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

I want a refund but i cant find how