I used a $50 gift code to preorder Scalebound and I want a refund!

As soon as I found out Scalebound was cancelled I contacted Microsoft to ask about a refund for the $50 code I used to preorder it and they kept wasting my time and giving me the run around for hours. I called several times and finally a CS rep said I would
get a refund in about a week but it's been 2 weeks and I have not received my refund. This is the worst customer service I have ever experienced. I want this issue resolved and I want the $50 credited to my account!

:)

 

I used a $50 gift code to buy Scalebound years ago and I want a refund!

As soon as I found out Scalebound was cancelled I contacted Microsoft to ask about a refund for the $50 code I used to preorder it and they kept wasting my time and giving me the run around for hours. I called several times and finally a CS rep said I would
get a refund in about a week but it's been 2 weeks and I have not received my refund. This is the worst customer service I have ever experienced. I want this issue resolved and I want the $50 credited to my account!

 

I used a $50 gift code to buy Scalebound years ago and I want a refund!

Hey there ioticus,

I responded to your other thread
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hey there ioticus,

If you've been working with the chat or phone teams, it's best to continue working with them. We're not able to help with billing issues over the forums. Please reach back out and I'm sure they can give you an update on the status.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

I hope this issue was resolved. This sounds like a horribly poorly handled situation. That even a dedicated hour of interest and care for the consumer could have resolved or prevented.

 

They were never able to help me. I had a CS rep working on my case and he said they weren't able to do anything. As far as I'm concerned Microsoft stole $50 from me. If I could switch to another company for my PC games and never deal with MS again I would
do so. I hate Microsoft!