I use Solitare and casual games, and have had a problem with the response being slow and jerky.

Hello Bill Linhardt,

Thanks for getting back to us.

We understand that you are trying to play most Microsoft Casual Games on your PC. If this issue is not related to your computer storage, like you have a spacious amount of storage in the computer, then this might be not an issue with your PC. However, if the issue persist only to all Microsoft Casual Games we recommend you to contact our support team for this.

We do have a dedicate support team for Microsoft Casual Games and they can help you with the games issue. Please use this link to contact support: Submit a request – Microsoft Casual Games (zendesk.com).

Have a great day!

Regards,

Hello Bill Linhardt,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

yes, I still need assistance

No problem at all. This link will take you to a page that details what is included in the Microsoft Solitare Collection: Microsoft Casual Games

In order to receive no ads when playing, you have to purchase the premium subscription for the entire collection or for whichever game you'd like to not have ads in.

Bing Translation: " any type of game including the demo go jerky slowing the game "

Hello Malar! Can you clarify what exactly you mean by "slowing the game?" Is this only when playing on Xbox LIVE?